Last updated: September 2026
Hive Hope ("we", "us", "our") is a charity providing food and support to residents in crisis in Northfleet and the surrounding areas. Hive Hope is a registered charity, registration number 1166553. These terms apply to your use of our website at hivehope.org.uk (the "Site").
By using this Site, you agree to these terms. Please read them carefully. If you do not agree with any part of these terms, please do not use the Site.
The content on this Site is provided for general information about Hive Hope, our services, and how to get help or get involved. While we try to keep information accurate and up to date, we make no guarantees about the completeness or accuracy of the content, including opening times, locations, and eligibility criteria, which may change from time to time.
Information provided on this Site about our foodbank and mobile foodbank services is intended as guidance only. Eligibility for support is assessed individually, and providing evidence of crisis does not guarantee that help can be provided on every occasion. We operate a fair use policy to ensure support is available to as many people in need as possible.
Online donations made through this Site are processed by JustGiving, a third-party payment provider. Your donation is subject to JustGiving's own terms and conditions and privacy policy, which you should review before donating. Hive Hope does not store or process your payment card details.
Donations are non-refundable except where required by law or at our discretion in exceptional circumstances. If you believe a donation was made in error, please contact us as soon as possible.
Expressing interest in volunteering through this Site does not guarantee a volunteering role. All potential volunteers may be asked to complete an application form and, where appropriate, undergo relevant checks before joining our team.
The content of this Site, including text, images, logos and design, is owned by or licensed to Hive Hope unless otherwise stated. You may view and print pages from the Site for your own personal, non-commercial use, but you may not reproduce, distribute, or otherwise use any content without our prior written permission.
This Site may contain links to third-party websites, including JustGiving, Facebook, and Google Maps. We are not responsible for the content, accuracy, or practices of any linked third-party websites.
We do our best to ensure this Site is available and functioning correctly, but we cannot guarantee uninterrupted access and are not liable for any loss or damage arising from your use of, or inability to use, this Site.
We may update these terms from time to time to reflect changes to our services or for legal or regulatory reasons. Please check this page occasionally to stay informed of any updates.
If you have any questions about these terms, please get in touch or email us at hivehopeuk@gmail.com.